bdx24 Privacy Policy

1. Introduction ·

bdx24 is an online gaming and betting platform serving players in Bangladesh. We are committed to protecting the personal information of every user who registers and plays on our platform. This Privacy Policy outlines the types of data we collect, the purposes for which we use it, how we store and protect it, and your rights as a user.

By accessing or using the bdx24 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We may update this policy from time to time and will notify you of material changes by posting a revised version on our website.

2. Information We Collect ·

When you register for an account or interact with bdx24, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and government-issued identification documents for KYC verification purposes.
• Contact details: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: transaction history, deposit and withdrawal records, and payment method details including bKash, Nagad, Rocket, and Upay account references (we do not store full mobile banking PINs or passwords).
• Technical data: IP address, device type, browser type and version, operating system, and session activity logs.
• Usage data: games played, bet amounts, win/loss records, session duration, and feature interaction logs.
• Communications data: support tickets, chat transcripts, emails, and feedback messages you send to us.

3. How We Use Your Information ·

bdx24 uses the information we collect for the following purposes, and only for purposes that are necessary, proportionate, and consistent with this policy:

• Account creation and management: to register your account, authenticate your identity, and maintain your profile settings.
• Transaction processing: to handle deposits, withdrawals, and payment reconciliation securely via supported payment partners.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Responsible gaming: to monitor gaming patterns and provide responsible gaming tools such as deposit limits and self-exclusion options for users aged 21 and above.

4. Legal Basis for Processing ·

We process your personal data only when we have a valid legal basis to do so. The primary legal bases under which bdx24 processes your information include:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted at registration.
• Legitimate interests: fraud detection, system security, and service improvement, provided these interests do not override your fundamental rights.
• Consent: where you have explicitly opted in to receive promotional communications or participate in personalised offers.
• Legal obligation: where applicable law requires us to retain or disclose certain records for compliance, audit, or regulatory purposes.

5. Cookies and Tracking Technologies ·

bdx24 uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and analyse user behaviour to improve our service. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as login session management and security token validation.
• Analytics cookies: used to understand aggregate usage patterns, page performance, and feature adoption rates so we can optimise the experience.
• Preference cookies: store settings such as your chosen language (English) and display preferences so you do not have to re-enter them on each visit.

You may disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform and prevent certain features from working as expected.

6. Data Sharing and Disclosure ·

bdx24 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only in limited, controlled circumstances as described below.

Our trusted service providers — including payment processors (bKash, Nagad, Rocket), identity verification partners, analytics providers, and cloud hosting infrastructure — may access certain user data solely to perform their contracted services on our behalf. All third-party processors are bound by strict data processing agreements and are not permitted to use your data for their own purposes. We may also disclose data where required by law or in response to a valid legal process issued by Bangladeshi authorities.

7. Data Security ·

The security of your personal data is a priority at bdx24. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, financial transactions, and personal details are protected in transit.
• Encrypted storage of sensitive user data including passwords (hashed and salted) and payment references, so that even in the unlikely event of a breach, raw credentials cannot be recovered.
• Regular security audits and vulnerability assessments conducted by qualified internal and external security professionals to identify and remediate risks proactively.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis, with all access events logged and audited.

8. Data Retention ·

bdx24 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. In general, account data is retained for the duration of your active account and for a reasonable period thereafter to handle disputes, refunds, or regulatory enquiries.

Financial transaction records may be retained for up to seven years in line with standard accounting and anti-money-laundering obligations. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to any individual user.

9. Your Rights and Choices ·

As a user of bdx24, you hold meaningful rights over your personal data. We respect these rights and provide you with practical ways to exercise them. Your rights include:

• Right of access: you may request a copy of the personal data bdx24 holds about you at any time by contacting our support team.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if your account is closed and there is no overriding legal requirement to retain the data.
• Right to withdraw consent: where we process your data based on consent (for example, for marketing messages), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.

10. Children and Minors ·

bdx24 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal information to us, please contact our support team immediately.

Upon verified notification, we will take prompt steps to delete any data collected from minors and close any underage account. We encourage responsible adults to use parental controls and monitoring tools to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy ·

bdx24 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post a revised version on this page and update the effective date shown at the top of the policy. We encourage you to review this page periodically to stay informed about how we handle your data.

Your continued use of the bdx24 platform after any changes are posted constitutes your acceptance of those changes. If you disagree with a revised policy, you should stop using our services and may request account closure by contacting support.

12. Governing Law ·

This Privacy Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any disputes relating to this policy or the processing of your personal data shall be subject to the exclusive jurisdiction of the competent courts and authorities of Bangladesh. bdx24 is committed to complying with applicable data protection principles and operates as a fair and transparent platform for all Bangladeshi players.